Refund policy

Because incense and aromatic products are scent-based consumable goods, we do not accept returns or exchanges for change of mind, personal scent preference, or products that have been opened or used.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at hello@yinnscent.com as soon as possible, please contact us within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photos of the product and its packaging.

We will review the issue and, where appropriate, arrange a replacement or refund.

Please do not send any item back unless we have first confirmed that a return is required.

Change of Mind and Scent Preference

We do not accept returns or exchanges if you change your mind, if the scent is not to your personal preference, or if the product has been opened, burned, sampled, or otherwise used.

Scent perception is personal, and natural aromatic materials may also show subtle variations between batches.

Order Cancellations

If you need to cancel an order, please contact us at hello@yinnscent.com as soon as possible.

If your order has not yet entered fulfillment, we will try to cancel it and issue a refund to your original payment method.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that it can be cancelled.

Refunds

When a refund is approved, it will be issued to your original payment method.

Please allow time for your bank, card issuer, or payment provider to process and post the refund. Processing times vary by provider.

Original shipping charges are not refundable unless the refund results from an error on our part, a damaged or defective item, or where otherwise required by applicable law.

Lost or Missing Orders

If your tracking information indicates that your parcel has been delivered but you have not received it, or if your shipment appears to be lost in transit, please contact us at hello@yinnscent.com.

We will review the tracking information and work with the shipping provider where appropriate.

Consumer Rights

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Contact

For questions about an order, refund, or product issue, please contact hello@yinnscent.com.